Frequently Asked Questions

Your guide to shopping with Malaysia’s trusted pharmacy eStore.

What are the shipping options and delivery times within Malaysia?

We offer nationwide delivery via trusted couriers. Standard delivery typically takes 3 to 5 working days for Peninsular Malaysia and 5 to 7 working days for East Malaysia, depending on your location.

Are the products sold on BIG Pharmacy Official eStore authentic?

Yes, 100%. All products listed on our eStore are sourced directly from authorized distributors and manufacturers, ensuring that you receive only genuine and high-quality healthcare products.

What payment methods do you accept?

We accept a variety of secure payment methods including major Credit/Debit cards (Visa/Mastercard), FPX Online Banking, and popular e-wallets such as GrabPay, Touch 'n Go eWallet, and Boost.

Can I return a product if I am not satisfied?

Returns are accepted within 7 days of receiving your order for damaged, expired, or incorrect items. Please ensure the product remains in its original, unopened packaging. Certain hygiene-sensitive items are non-returnable.

How can I track my order status?

Once your order has been shipped, you will receive a tracking number via email. You can use this number on the respective courier's website or log into your BIG Pharmacy account to view the latest status.

Do you offer 'Click and Collect' services at physical branches?

Currently, our eStore operates independently for home deliveries. However, we are constantly expanding our services. Please check our store locator if you prefer to shop at one of our many physical outlets across Malaysia.