Returns & Exchanges
At BIG Pharmacy Official eStore Malaysia, we strive to ensure your health and wellness products reach you in perfect condition, offering a 7-day return policy for damaged, incorrect, or defective items. Please ensure that all returned products are unopened, in their original packaging, and accompanied by the original tax invoice.
Submit Return Request
Contact our customer service team via email or our online contact form within 7 days of receiving your order, providing your order number and photos of the item.
Wait for Approval
Our quality assurance team will review your request to verify the product condition and eligibility; once approved, you will receive a Return Authorization and shipping instructions.
Pack and Ship
Securely pack the item in its original box with all tags intact and ship it back to our designated warehouse address using a trackable courier service.
Refund or Exchange Processing
Upon receiving and inspecting the returned goods, we will process your refund to the original payment method or dispatch a replacement within 7 to 14 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing